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FAQs - Oasis Tours

General Questions

 Is Dubai the capital city of UAE?
A.  Abu Dhabi is the capital city and the largest of all the emirates (states) in the UAE. Dubai though is more famous due to its iconic structures and ever growing tourism industry.
 
 What is the official language of the UAE?
A.   Arabic is the official language. Nevertheless, the most commonly spoken language in Dubai is English.
 
 Is Dubai safe for tourists?
A.   Dubai is often reputed as a safe destination for an enjoyable holiday in the Middle East. Thanks to its stringent laws and crime-free environment.
 
 Is it mandatory to have a visa to enter Dubai?
A.   This depends on your nationality. For instance, visitors from GCC nations including Bahrain, Oman, Kuwait, Saudi Arabia and Qatar do not require visa. Likewise, people traveling from certain countries like Australia, Austria, United States of America, and UK, among others, are eligible for visa on arrival.
 
 What is the currency of UAE?
A.   The local currency of UAE is AED (Arab Emirates Dirhams) that is also simply referred to as Dhs (Dirhams).
 
 Where could I exchange foreign currency?
A.   With a number of money exchange counters dotted across the malls, shopping centers and banks. It is not at all a tedious task to exchange currency in Dubai. Moreover, most banks and ATMs accept credit cards.
 
 What is the religion of Dubai?
A.   Islamic traditions are followed in Dubai as well as other emirates of the country. That said, Dubai is tolerant to other religions.
 
 What is the emirate’s dressing etiquette?
A.   Though it is not mandatory for expat women to cover their body, head and hair as Emirati women do, it is vital for them to cover their body from shoulders to at least knees. For men, Dubai’s etiquette requires them to dress up well and not to put on anything that is extremely short, such as cycling shorts and boxer shorts, in the public.
 
 How about the weather condition in Dubai?
A.   Due its location in Arabian Desert, Dubai is usually characterized by hot, humid climate for most part of the year. During summer months, the temperature can go up to 40 to 45 degree Celsius. Alternatively, the winter that runs from November to April is pleasant, refreshing, and salubrious as temperature drops down to 25 degree Celsius or even less, especially in December – January months.
 
 Is it allowable to consume alcohol in Dubai?
A.     Dubai’s law strictly forbids the intake of alcohol in public spaces and while driving. However, alcohol consumption is permitted in bars attached to hotels, clubs, restaurants, and private functions.
 
 What is Dubai’s time zone?
A.     The time zone of Dubai is GMT/UTC +4 hours.
 
 Which are the major mobile phone providers in Dubai?
A.     Du and Etisalat are the major telecommunication service provides in the UAE.
 
 Which are the major newspapers published in Dubai?
A.     Significant of the Dubai’s newspapers are Al Khaleej, Gulf News, Emirates Today, Al Bayan, Emarat Business Review, The National Times, and Arabian Business.
 
 Who is the ruler of Dubai?
A.     His Highness Sheikh Mohammed bin Rashid Al Maktoum is the Dubai’s ruler and UAE’s prime minister as well as vice president. He ascended to power following the death of His Highness Sheikh Maktoum bin Rashid Al Maktoum in 2006.
 
  How to get around in Dubai?
A.      Public transport means, managed by the RTA (Roads & Transport Authority), is perhaps the best way to move around in Dubai. These include public buses with inter-emirate services, taxis, and metro rail network comprising red and green lines.

Desert Safari

 Is Desert Safari for all?
A.  Desert safari is one of the not to miss activities in Dubai. That said, it is advisable to consult a registered medical practitioner before opting for this pursuit, especially if you are pregnant or one with health issues such as stroke or cardiovascular ailments.
 
 Is there any age limit for desert safari?
 A.  Regardless of age, desert safari can be enjoyed by all. However infants are strictly not advised for the Safari ride.
 
 Will I get pick up and drop off services from my hotel or accommodation  while booking a desert safari?
 A.  Most of our desert safari packages are inclusive of pick up and drop off services from your location.
 
 What is the duration of desert safari?
 A.  Depending on the desert safari package you choose, the duration will be normally three to six hours. But if you opt for our Overnight Safari Deluxe, it will last for 16 hours.
 
 What are included in your desert safari package?
 A.  Our desert safari package usually covers:
  • Dune bashing
  • Sunset photographic opportunity
  • Quad biking and sand boarding
  • Arabic dress photograph opportunity
  • Henna designing
  • BBQ dinner
  • Refreshments
  • Entertainment shows including Tanura and belly dance
  • Shisha facility
  • Separate toilet facilities for men and women
 What is the capacity of your desert camp?
 A.  Our desert camp with spacious Majlis and Bedouin style seating can accommodate up to 1,000 guests.
 
 Should I take any special precaution for enjoying dune bashing?
 A.  It is recommended to avoid eating heavy meal at least two hours before the desert safari, as it may sometimes result in vomiting and sickness during dune bashing.
 
 Do I have a choice of both vegetarian and non-vegetarian dishes?
 A.  We serve international cuisine with a choice of both vegetarian and non-vegetarian delicacies.
 
 Is there any clothing etiquette that I have to follow for desert safari?
 A.  It will be good to wear loose cotton clothes during your desert safari trip, as it enables you to comfortably indulge in desert related activities. Likewise, carry your sunglasses and put on sandals instead of shoes.
 
  What are the payment options for booking desert safari?
 A.   We accept cash and credit card. Moreover, you can also make payment prior to the tour.
 
 What is cancellation policy?
 A.    Cancellations can be made 48 hours prior with full refund, for cancellation within 24 hours contact our agents. 

Dhow Cruise

 What type of cruise is this?
 A.   Dhow cruise is traditional Arabian wooden boat called as 'Dhow'.
 
 Where is the cruising locations?
 A.  We offer dhow cruising from two prime locations: Dubai Creek and Dubai Marina. While dhow cruising along the creek allows you to catch a glimpse of a blend of modern and heritage attractions, dhow cruise on Dubai Marina helps you to revel in the city’s fast-paced wonders, beautiful sights of Marina Promenade, exclusive Marina residences and glittering skyline.
 
 What is the capacity of your dhow?
 A. Dhow capacity in marina is 120 persons and dhow capacity in creek is 200 persons.
 
 What is the duration of cruising?
 A.  Cruising duration is 2 hours.
 
 Can I book your dhows for parties and corporate event?
 A. Yes, you can book the cruise for parties. All you need to do is to let us know your requirements and rest is assured that we’ll do everything to make your special occasion indeed special.
 
 What is included in your dhow cruise package?
 A. It includes 2 hours cruising, buffet style dinner with vegetarian and non-vegetarian dishes, unlimited soft drinks, water, tea and coffee and entertainment shows like Tanura show.
 
 What types of cuisines are served during dhow cruising?
 A. We serve sumptuous buffet dinner with a choice of international, Arabic and Indian cuisines. Dinner service begins immediately upon embarking.
 
 Will I get pick up and drop off services from my hotel or accommodation on booking the dhow cruise?
 A.  Our dhow cruise packages are inclusive of pick up and drop off services from your location.
 
 What are the safety measures available on board?
 A.  We are conscious about your safety and provide all necessary safety measures to make sure that every individual on board feels safe like home. Both dhows duly comply with the safety measures put forward by the Dubai RTA and are insured with firefighting equipment, first aid kits, and fire fighting appliances.
 
 Do you provide dhow cruise dinner on daily basis?
 A.    Yes, we provide dhow cruise services on daily basis, click here for more details.

Holiday Packages

 How should I get in touch with your support team to know more about your tour packages?
A.   For all your queries on our different types of tour packages, dial +971 4 2285225 or +971 4 2285115 or send an email to info@oasistraveluae.com. Our customer support team will get back to you at the earliest. We also provide live chat support where you may contact our agents anytime and share your requirements.
 
 Does Oasis tailor tour packages to incorporate my unique needs?
A.   Yes, all you need to do is to let us know your travel needs, and our travel specialists will tailor a package according to your pocket and preference.
 
 What are the different types of payment you accept via credit cards?
A.    We accept Visa, American Express, and MasterCard.
 
 How will I know if my booking is confirmed?
A.   Once the payment is done and booking is made, we’ll send you a confirmation email, along with a unique booking ID that can be used as a reference for the further details of your booking.
 
 Is it possible for me to make amendments on booking date?
A.   Though it is possible, the amendments can be done subject to its availability. Terms and conditions may also apply.
 
 What is your cancellation policy?
A.   This largely depends on the nature of your tour package. So contact your travel consultant to know about your tour’s cancellation policy.
 
 Can cancellations done in midway tour?
A.   This is possible, though the amount would be non-refundable.
 
 What are the different types of vehicles available for city tour?
A.   We provide vehicles on the basis of group size. These include air-conditioned cars as well as coaches.
 
 Do city tour package include airfare?
A.    Unless otherwise specified, our tour packages mostly do not include airfare. Depending on its availability, we cater to your visa, ticket, and accommodation. However, extra charges may apply.

Big Bus Tour

  What is Big Bus Tour?
A.   This simply refers to sightseeing on open top big, double decker bus. With hop on / hop off facility and live commentary in your preferred language, big bus tour is one of the best ways to explore Dubai’s unique attractions. Another highlight of the tour is a dhow cruise along the scenic creek.
 
  What are the locations covered on Big Bus Tour?
A.   More than 20 locations are included in this tour, from monuments, heritage sites and souks to modern shopping centres and towering skyscrapers.
 
  What is the duration of big bus tour?
A.   It depends on the type of big bus tour you’ve chosen. While it takes about 1.45 hours for the completion of red route city tour, it will take around 2.30 hours for a complete tour on the beach or blue route.
 
   Can I get commentary in my language?
A.    Big bus tour commentary is available in ten different languages, such as Arabic, English, French, Spanish, Hindi, Chinese, Farsi, Italian, Russian, and German.
 
  Is this tour available on daily basis?
A.   Yes, it is available on daily basis, with the first tour at 9:00 am.
 
  How to book tickets for the tour?
A.   To book tickets or obtain more information on big bus tour, contact one of our tour representatives on 04-123344 or send us an email to info@oasistraveluae.com or click here.

Visa

  Is it mandatory for me to obtain a visa to enter Dubai as well as UAE? 
 A.  Visa is mandatory for all non-UAE citizens to travel to UAE. Nevertheless, this is not applicable for citizens of the GCC nations, such as Saudi Arabia, Bahrain, Qatar, Kuwait, and Oman.
 
  Do infants and kids require visa to enter UAE?
 A.  All infants as well as kids traveling with their non-UAE citizen parent will require a visa to enter the UAE.
 
  Who are eligible for visa on arrival in Dubai?
 A.  No prior arrangement for visa is required for nationals visiting to Dubai from certain European, North American, and Far East countries. These include Australia, Austria, Belgium, France, France, Germany, Iceland, Hong Kong, Singapore, Japan, Malaysia, Portugal, UK, and USA, among others. Since the list of visa-waiver countries is subject to change, be sure to inquire with your local embassy or airlines service provider to update yourself on the latest visa policies, before your visit to Dubai.
 
  How should I apply for a Dubai visa from another country?
 A.  You can do this by applying online. On your behalf, your relative or friend in the UAE can also apply for a visa.
 
  What are the different types of visa that I can apply for in UAE?
 A.  Depending on the duration or number of days you wish to spend in UAE, different types of visas include tourist visa, transit visa, and visit visa.
 
  What are the benefits of applying for visa through Oasis Tours?
 A.
  • By contacting Oasis Tours for your visa application needs, you can eliminate the need for a local sponsor in the UAE 
  • Minimal documentation 
  • Quick processing is another of the key highlights. In most case, the visa processing takes only three to four working days. 
  • No cash deposit is required 
  • Since a paper visa is given before the departure, this helps you for an unperturbed entry to UAE. 
  • Emergency visa services made available 

  What are the documents required to apply for electronic UAE visa?
 A.  For your electronic visa, you’ll have to submit passport-size colour photo, along with a scanned copy of your passport with minimum six months validity at the time of travel.
 
  Before how many days of my intended visit to Dubai, I must apply for visa?
 A.  Though it will take only 3 to 4 working days for the processing of your visa, it is recommended to apply for visa in advance. This will help for on-time processing of visa while assuring you of a hassle-free travel to UAE.

  Can I book my ticket before applying for visa?
 A.  Yes, you can book your tickets to Dubai before applying or processing of visa.
 
  Does UAE visa allow both entry and exit from airports in UAE?
 A.    Valid visa enables for both entry and exit from pasting all UAE’s  airports.
 
  How many days will it take to get a visa?
 A.    Visa processing usually take 3 to 4 working days. But this largely depends on the prompt submission of required documents as well as the meeting of eligibility norms. Since a paper visa is given before the departure, this helps you for an unperturbed entry to UAE.
 
  How about visa application fee?
 A.    To inquire about your visa application fee or discuss any visa-related query, call our travel experts on +971 4 2285225 or Fax +971-4-2285115 or email to info@oasistraveluae.com. We’ll promptly respond to your questions on visa.
 
  Is it possible for me to track the status of my visa application?
 A.    Upon the successful filling out of the visa application form, we’ll send you an authentication email, along with a link. This, in turn, will enable you to check the status of your visa application. You can also get in touch with our visa agents to know your visa application status.
 
  Is visa fee refunded in case my application is rejected?
 A.   This is not possible, as the UAE immigration authority do not recompense for the rejected visa applications.
 
  Can I know the reason of visa rejection?
 A.    No. The UAE immigration authorities, at most, do not reveal the reasons for the refusal of a visa.
 
  Can I reapply for visa?
 A.    Yes, you can apply for visa again, provided you carefully meet qualifying norms.
 
  What is the mode of receiving visa?
 A.    Once your visa is processed, it will be sent to your email. 
 
  Is it sure that I would enter UAE if I apply and get visa?
 A.    This depends on the immigration authorities’ decision based on the verification of your documents as well as certain other criteria at the point of entry. 
 
  What are the consequences of extended stay without the renewal of visa in UAE?
 A.    Besides facing legal actions and payment of hefty overstay penalty, you may not be apply for UAE visa in future. 

City Tours

 Does this tour include a guide?
A.   Yes, most of our city tours do include an English speaking guide.

  What is the waiting time at each spot that we cover?
A.   Depending on different attractions, the waiting time is 15 to 20 minutes or maybe a drive by. 

 What type of vehicle will be provided?
A.    It solely depends on the size of group that you accompany the vehicle could range from a 7 seating coach to even a 50 seating coach. 

  Is the tour offered in a group or exclusively?
A.    The tours are offered in group with other tourists however we do have options to make exclusive reservations at extra cost.
 
 What are the cancellation rules for these bookings?
A.    The booking can be cancelled before a notice of 24hrs and an acknowledgement from your agent. However it is advisable to check the same at the time of booking to avoid any glitches. 

 How far in advance can I book?
A.   You can make reservation up to 24 hours prior to the departure of the trip.

Water Activities

 What are the opening Hours?
A.    From 10am to 7pm are the general park timings which may change depending on the season.

 Do I have to wait in long queue for Rides?
A.   Queue for rides vary depending on the busy hours, however we have an option of premium tickets which has very short queue.

 Can we carry our own floating equipments?
A.    No, outside floating equipments are not allowed from outside.

 What is the child entrance policy?
A.    Below 3 years children go free. Upto 13 years should be accompanied by adults and will require tickets. However some parks take the child category depending on their height.

 How do you provide safety?
A.   Every water park has trained life guards, Floating equipments and life jackets available. First Aid kit with trained nurses and immediate medical care facility is also provided.

 Can I carry food to the water park
A.   Outside food is not allowed in Water Park.

 If I exit the water park can I get re-entry?
A.   You will need to check it at the water park. Usually they provide paper bands so that you can re-enter.

 Do we have lockers in park?
A.   Yes, lockers are available at extra cost.

 What is the dress code for non swimmers?
A.      Yes. Decent and not revealing dress should be worn. Not exposing and without any offensive logos.

 Can I wear regular costume and go on ride?
A.     No. Please check the swim wear instructions below:

Swimwear
Please wear appropriate swim wear while in the park and if you are wearing unaccepted attire, you might be asked to get it changed or leave the premises. You can carry your swim wear.
Inappropriate swimwear includes and is not limited to:
•Under garment
•See through bathing suits
•Regular clothes, like jeans and underwear will not be permitted.
•Shorts with unaccepted logo is not allowed
•Any Swim suit should not have any metal on it, like buttons zip or with metal articles, that can harm others while swimming or on rides.
•Accessories that may damage slides.
•Cannot use regular diapers, use swimming diapers
•No use of Sunglasses or spectacles
•Muslim swim wear allowed

Combo Deals

Can I select different dates for tours in combo deal?
A. Yes, you can choose your date for each tour in combo deal.

Can I combine tours from different combo deals?
A. No, tours from different combo deals cannot be combined and are specifically designed considering its popularity. 

Is there any validity for combo deals?
A. There is no validity as such for the combo deal, however the deals keep on changing so if the offer is changed the booking will be made with new updated amount.

If I take infants below 3 along with us, will they be allowed?
A. Yes, however you have to inform us while making booking and number of infant should be added on the booking.

If can cancel the tour will I get refund?
A. If you cancel the tours 48 hours prior to the tour date then you get 100% refund, before 24 hours 50% refund and if there is any cancellation in 24 hours there will no refund.

Will I get refund if I get late for pick up and the driver leaves,?
A. No. In case of delay the driver will inform and then move on. In this case you will be charged no show charges and will not receive any refund.

Sea Adventure

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Terms & Conditions

 What modes of payment does Oasis Tours accept?
A. We accept all major credit cards including Visa, MasterCard, American Express, Discover, and Diners. Please note that all tour pricing is quoted in UAE Dirham.
 
 Is my card detail secure?
A. Since we utilize secure servers powered by sophisticated technology to encrypt your data, you can be assured of a safe financial transaction.
 
 Does Oasis Tours incur additional charge for making payment by credit card?
A. To cover the hefty bank charges that we expend to process your payment via credit card, Oasis Tours charges a nominal surcharge.
 
 Is it possible to make payment through bank transfer?
A. Yes. But you should bear all bank charges when you choose to make payment through this method.
 
 How early should I make my tour reservation?
A. As one of the reputable service providers in the industry, our packages tend to fill up fast. We, therefore, encourage our guests to make their bookings as early as possible, particularly during festive and holiday seasons. Not only does early booking enable you to grab your favorite package at best ever price, but also guarantee you of hassle-free and relaxed vacation.
 
 When should I make payment?
A. A certain percent of the tour amount, as per the terms and conditions, should be paid to hold a booking. The payment of rest of the tour price will be due just prior to the tour date.
 
 Why I am being asked to make full payment before the trip?
A. Depending on the tour package you choose, you may be sometimes entailed to make upfront payment. This is to provide you with top quality, attention to detail, comfortable, and hassle-free trip while ensuring fair and flexible terms and conditions.
 
 What should I do to make changes in my itinerary?
A. All you need to do is to contact our travel consultants who will tailor the package to incorporate your unique travel requirements.
 
 Will extra charge incurred for making changes in tour itinerary?
A. This will be on the basis of pricing and nature of services you want to incorporate in your itinerary or package. Contact our customer support team on +971 4 2285225 or +971 4 2285115 for further details.
 
 What is your cancellation policy?
A. Oasis Tours’ cancellation policy is subject to following conditions:
  • If trip cancelled / amended 48 hrs prior to the tour date, no cancellation charges will be applicable.
  • If trip cancelled / amended within 24 to 48 hrs prior to the tour date, 50% cancellation charges will be applicable.
  • If trip cancelled / amended 24 hrs prior to the tour date, 100% cancellation charges will be applicable.
  • If the payment is done by credit card online then there will be a charge of 5% (online servie charge) for refunding the money back.
Please note that gift certificates are both non-refundable and non-cancellable.
 
 Am I entitled for refund if my tour gets cancelled as a result of force majeure?
A. If a trip is cancelled, missed or delayed due to force majeure or circumstances beyond our control, refund will be done at Oasis Tours’ sole discretion. We will try to arrange available similar alternative of original trip value. However, it depends on its availability.
 
 Can I get a refund on unused or partially unused services?
A. Oasis Tours will not provide any refund in part or full for unused or partly unused services.
 
 What are the procedures to cancel a reservation and request a refund?
A. Oasis Tours requires the notification of your tour cancellation, regardless of its cause, to be in writing. An email would be enough. Make sure that you forward it prior to your tour date. But cancellation requests will be processed only during our office timing. Once we receive your cancellation request, we’ll inform you through e-mail, fax or telephone regarding the confirmation of the cancellation, along with the fee you need to pay.
 
 How long will it take for the processing of refunds?
A. It normally takes up to three to four weeks for the processing of your refunds, depending on the package or airline tickets.
 
 Do you provide money back guarantee?
A. Based on the type of services or packages, we provide money back guarantee. But this is subject to terms and conditions.

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